Customer Business Manager


About this role

About this role

We’re hiring a Customer Business Manager for our client, a leader in manufacturing and importing every day and specialty cheese. This is a permanent opportunity and involves traveling with the sales territory of Burnaby, East Vancouver, and Tri Cities in British Columbia. This is an exciting opportunity for a result driven individual who enjoys working in a fast-paced environment.


To create and manage key account activity plans, lead initiatives with our major accounts, and to effectively manage the total customer relationship within an assigned territory effectively executing the regional sales department strategy to achieve the agreed upon revenue and volume targets. The selected candidate will perform the role of a Customer Business Manager with Retail Sales Coverage, while servicing custom-er accounts in the Burnaby, Tri-Cities and East Vancouver areas.


  • Track customer sales performance, identify variances vs. budget and develop and execute customer programs to deliver customer plan on volume, revenue and margin that are consistent with overall regional and national sales strategies.
  • Assist in the development and execution of regional sales strategies, ensuring that the strategies align with the overall business strategy and the National Sales strategy.
  • Use customer and consumer insight data to analyze and understand total customer and banner performance drivers and opportunities and make recommendations to the customer as per category management principles.
  • Participate in the annual and long-term business planning and strategy development process for the customer business accounts and the regional sales department.
  • Deliver against sales department KPI objectives as developed and communicated Sales Supervisor.
  • Proactively develop, negotiate, and implement trade spending investment and promotional plans to increase listings, distribution, share of shelf, and market share at both Customer Business accounts and major independent accounts.
  • Execute against company New Product Development targets.
  • Develop relationships with customer contacts to gain knowledge of customer business needs and ensure delivery of business plans.
  • Communicate activity and associated timing, volume, pricing, distribution targets to the Sales Supervisor/Customer Business Manager and Field Sales reps and monitor execution against activity.
  • Liaise with customer business team nationally to build on local successes and promote knowledge transfer and account synergies.
  • Liaise with Customer Service Manager and team including business updates for customer business accounts.
  • Deliver required forecast accuracy to minimize wastage and maximize service levels.
  • Monitor and control customer rebates and discounts, pricing, receivables, and deductions and ensure receivables and deductions are processed to within agreed levels as per Director, National Retail.
  • Perform timely administration of internal processes as well as team and resource management to create efficient internal processes.
  • Monitor and communicate up to date information on the market, retail pricing and competitive actions and threats.
  • Performs section relines to improve product placement, facings, product mix and holding power.
  • Effectively manages retail expenditures (expired-in-store and trade spending).
  • Effectively utilizes sales force automation tools with their day-to-day duties and interaction with customers.
  • Seeks out new business opportunities that meet guidelines.
  • Effectively manages collections and accounts receivable for all Independent customers.
  • Performs territory planning to maximize efficiency of sales call and delivery coverage.



  • Ability to deliver account plans and retail sales objectives, including sales volumes and revenue, overall profitability of customer business account(s), service level achievement for targeted customers, selling expenses and trade spending.
  • Experience executing effective retail marketing initiatives.
  • Ability to execute creative incremental volume opportunities
  • Must have strong leadership (influencer) and interpersonal skills to form relationships internally and externally
  • Strong written and verbal communication skills as well as organizational skills to succeed in a fast-paced environment
  • Self-starter with ability to be resourceful, operate independently and prioritize multiple tasks
  • Must reside within proximity to the sales region, own a reliable vehicle, and possess a positive driving record for frequent customer travel



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Application process


We carefully review your application and in the coming weeks, you will be notified for an interview session if you are selected. Only shortlisted candidates will be contacted within 7 days.


After being shortlisted, you will be contacted via email or telephone to arrange for a date on your availability for the qualification interview.


During the interview, you will be assessed on your level of experience and skills, work history, availability, and the qualifications the company is seeking for the position.


After successfully making through the phone interview, a face to face interview will be scheduled between the candidate and recruiter. This session can be a more in-depth interview to review your communication and interpersonal skills.


Submission of candidates resume for client’s approval and screening.

Start applying immediately

Start applying immediately

Sending an application is quick and easy. Just make sure you have the required documents ready to go.

  • Certifications (optional)
  • Job references (optional)
  • Motivation Letter (optional)
  • Resume
Apply now

Any questions remaining?

Your consultant, Chris Kapusta is happy to clarify anything about this vacancy. When reaching out, use the pub number:

Account manager

Chris Kapusta
Brunel Canada - Calgary

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