Customer Service Advocate

PUB284837

About this role

We’re hiring a Customer Service Advocate for a healthcare technology client for a 5 months contract in Alpharetta, GA

Assuming ownership of a connectivity-related event from initiation to completion

Improve connectivity of remote devices via IPSEC/SSL VPN tunnels, DSS, etc.

Utilization of strong communication skills with local service, customer IT, and other groups involved in the Philips Remote Services (PRS) escalation process

Implementing best practices and process improvements while diagnosing problems, applying effective solutions and determining follow up actions

Resolving basic network and technical application problems

Being an ambassador of the Philips brand and by living the Philips Behaviors

Escalating unsolved problems to helpdesk organizations when needed

Communicate progress to project manager and leadership

Requirements

3-5 years helpdesk/support experience preferred

Experience in Customer Services or Customer Relations

Good understanding of networking concepts (CCNA level preferred)

Communication and relationship management taking into account cultural and language differences

Benefits

Brunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Over 45 years, we’ve created a global network of interesting clients and talented individuals working together through a vast array of services. Join us today.

Career interview session

Join the Brunel Family

Why work through Brunel? We start with competitive rates, a comprehensive benefits package and a safe on-boarding process. With our industry insights and recruiter expertise, we are supporting projects and clients worldwide. With Brunel you gain experience and expertise, building on your skills and developing your career further.

Application process

1

We carefully review your application and in the coming weeks, you will be notified for an interview session if you are selected. Only shortlisted candidates will be contacted within 7 days.

2

After being shortlisted, you will be contacted via email or telephone to arrange for a date on your availability for the qualification interview.

3

During the interview, you will be assessed on your level of experience and skills, work history, availability, and the qualifications the company is seeking for the position.

4

After successfully making through the phone interview, a face to face interview will be scheduled between the candidate and recruiter. This session can be a more in-depth interview to review your communication and interpersonal skills.

5

Submission of candidates resume for client’s approval and screening.

Start applying immediately

Sending an application is quick and easy. Just make sure you have the required documents ready to go.

  • Certifications (optional)
  • Job references (optional)
  • Motivation Letter (optional)
  • Resume
Apply now

Any questions remaining?

Your consultant, Diana Grodowski is happy to clarify anything about this vacancy. When reaching out, use the pub number:
PUB284837

Account manager

Diana Grodowski
Brunel Canada - Toronto
d.grodowski@brunel.net

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