Customer Service Representative

PUB317691

About this role

About this role

  • Understand customers needs and determine the appropriate course of action in line with agreed standard operating processes (SOPs) and policies;
  • Provide a high level of customer service as outlined within the agreed quality standards;
  • Remain professional at all times – positively influence the customers perception of emovis;
  • Ensure adherence to schedules – delivered hours and schedule hours adherence to be maintained on or above department targets;
  • Positively contribute to the development of policy and process through effective feedback and communication;
  • Comply to all Health and Safety and other regulations and highlight any issues as appropriate;
  • Work with a high degree of personal integrity, treating others with respect to promote a professional working environment;
  • Perform other work as required and assigned;
  • Contribute to overall department targets through achievement of Key Performance Indicators (KPIs);
  • Registering new accounts;
  • Administration of existing accounts (i.e. add vehicle, change of address);
  • Process payments over the phone;
  • Set recurring payments (e.g. direct debit) over the phone.

Requirements

Requirements

  • School leaving certificate or equivalent;
  • Previous customer service/call centre experience desirable;
  • Ability to communicate effectively via telephone by utilising soft skills, active listening, and clearly speaking to customers;
  • Should be skilled in basic IT skills including Microsoft Office;
  • Ability to multi-task and with problem solving abilities;
  • Fluent English and Arabic essential.

Application process

1

We carefully review your application and in the coming weeks, you will be notified for an interview session if you are selected. Only shortlisted candidates will be contacted within 7 days.

2

After being shortlisted, you will be contacted via email or telephone to arrange for a date on your availability for the qualification interview.

3

During the interview, you will be assessed on your level of experience and skills, work history, availability, and the qualifications the company is seeking for the position.

4

After successfully making through the phone interview, a face to face interview will be scheduled between the candidate and recruiter. This session can be a more in-depth interview to review your communication and interpersonal skills.

5

Submission of candidates resume for client’s approval and screening.

Start applying immediately

Start applying immediately

Sending an application is quick and easy. Just make sure you have the required documents ready to go.

  • Certifications (optional)
  • Job references (optional)
  • Motivation Letter (optional)
  • Resume
Apply now

Any questions remaining?

Your consultant, Elaine Nina S Gregorio is happy to clarify anything about this vacancy. When reaching out, use the pub number:
PUB317691

Account manager

Elaine Nina S Gregorio
Brunel Energy Qatar Doha
e.gregorio@brunel.net

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