IT Helpdesk/Telephony Support Engineer

PUB320325

About this role

About this role

The role of the support person is to ensure the following is in place:• Ensure that on a day to day basis the UC system is available, and that all monitoring is acted upon and any corrective maintenance applied
• Provide advice and guidance to COMPANY operations with regards to system reporting• Provide mentoring and training to Level 1 support staff
• Progresses all assigned tickets and ensure timely updates back to the service desk• Support and provide access for ‘joiners and leavers’ process
• Ensure licenses are up to date and effective allocation of licenses is in place• Ensure that patching is monitored and maintained as per agreed cycle.
• Ensure system is supported and any or EOL risks are highlighted and mitigating actions in place to prevent non-compliance or other service affecting issues• Conduct service reviews with third party suppliers and sub-contractors
• Evaluate and assess new technologies or solutions with 3rd party suppliers• Follow up on tickets which are with 3rd party suppliers
• Act as escalation point for critical issues on the system• Investigate any system upgrades and changes that could be made to provide more reliable or efficient systems
• Provide support for any developments on the system, and coordinate these with all the relevant operations• Plan and undertake changes to software/hardware/infrastructure
• Ensure documentation is up to date• Available to visit data centres as and when required to provide support and corrective maintenance.
• Have a good level of competency in Networks with an understanding of the telephony and the overall infrastructure• Have a good understanding of Windows domains and security aspects

Requirements

Requirements

Requirements• Exceptional listener and communicator who effectively conveys information verbally and in writing
• Highly analytical thinking with demonstrated talent for identifying scrutinising, improving and streamlining process• Flexible team player who thrives in environments requiring ability to effectively prioritise
• Results driven with a strong attention to detail• Must have the ability to participate within a technical team
• Ability to analyse connectivity issues with custom applications within the network• Ability to develop technical documentation for the non-technical user
• Ability to coach and mentor support engineers to develop operational capability• Manages and agrees operational priorities with Service Delivery Manager, creates a roadmap of activity to support the target operating model
• Ability to highlight and manage service risks and own action remedial service improvement actions.
Qualifications• Bachelors Degree or equivalent (e.g. Computer Science)
• Minimum 3 years professional experience in a similar role• Proficient in English – Written and Spoken. Arabic is desirable
• Cisco CCNA/CCNP or CCIE an advantage• Experience in the tolling industry, and of the Unified Communications requirements for this industry
• Knowledge of VOIP Technologies and platforms and solutions• Understanding of PCI and requirements

**** Looking for Locally Available Candidates

Application process

1

We carefully review your application and in the coming weeks, you will be notified for an interview session if you are selected. Only shortlisted candidates will be contacted within 7 days.

2

After being shortlisted, you will be contacted via email or telephone to arrange for a date on your availability for the qualification interview.

3

During the interview, you will be assessed on your level of experience and skills, work history, availability, and the qualifications the company is seeking for the position.

4

After successfully making through the phone interview, a face to face interview will be scheduled between the candidate and recruiter. This session can be a more in-depth interview to review your communication and interpersonal skills.

5

Submission of candidates resume for client’s approval and screening.

Start applying immediately

Start applying immediately

Sending an application is quick and easy. Just make sure you have the required documents ready to go.

  • Certifications (optional)
  • Job references (optional)
  • Motivation Letter (optional)
  • Resume
Apply now

Any questions remaining?

Your consultant, Jervis Jimmy Dey is happy to clarify anything about this vacancy. When reaching out, use the pub number:
PUB320325

Account manager

Jervis Jimmy Dey
Brunel Energy Qatar Doha
j.dey@brunel.net

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