Medical Information Specialist


About this role

About this role

We’re hiring a Medication Information Specialist to work in a multinational biopharmaceutical company in Laval, This is a full time long term need.

Responsibilities• Support MICC (Medical Information Contact Center) within assigned therapeutic areas:
• Ensure quality of the information provided to our customers by supporting and monitoring MICC external supplier who is providing just in time evidence-based information and scientific expertise on products.• Provide guidance to MICC external supplier in a timely fashion on day-to-day requests within assigned therapeutic areas. This includes scientific response documents for verbal and written frequently asked questions, as well as response to ad hoc enquiries.
• Handle escalated enquiries.• Provide support to MICC external supplier for primary intake of adverse events and product complaints, in collaboration with Pharmacovigilance and Quality Assurance teams.
• Perform quality control of MICC external supplier.• Provide regular feedback/training to MICC external supplier to optimize Medical Information services.
• Develop and maintain Canadian product scientific response documents:• Contribute to the development, review and update of scientific response documents such as FAQs/Q&As, letters and technical sheets for use in verbal and written responses.
• Contribute to literature reviews.• Maintain strong relations with Canadian and Global Medical Information teams to optimize sharing of product information.
• Ensure Medical Information materials are compliant with Canadian and Global Medical Information good scientific practices.• Contribute to product launch readiness within the assigned therapeutic areas.
• Contribute to optimization of Global Medical Information systems.• Collaborate with internal stakeholders:
• Participate in the development of specific technical/medical responses or analysis to specific situations such as product discontinuation, media attention, crisis situations and responses to Health Canada or other organizations within the assigned therapeutic areas.• Analyze and share customer insights with commercial and field teams to meet customer needs.
• Deliver training on Medical Information services and processes for commercial, field teams and patient support program suppliers.



  • Licensed Pharmacist or Physician (Pharm D or equivalent)
  • Bilingual: written and spoken French and English
  • Previous in-depth experience of pharmaceutical medical information processes is necessary
  • Some experience in hospital, community pharmacy or in a drug information center would be an asset
  • Experience in designing and conducting literature searches
  • Excellent communicator
  • Knowledge of Microsoft Outlook, Microsoft Word, Microsoft Excel and Microsoft PowerPoint
  • Knowledge of data sharing platform such as e-room or SharePoint
  • Experience with scientific literature database such as Medline, Embase and Medscape



What We Offer
Why work with Brunel? We are proud to offer exciting career opportunities from over 100 offices globally in 42 countries. Advancing your career takes time and effort – let us match you to your ideal position.

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About UsBrunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Over 40 years, we’ve created a global network of interesting clients and talented individuals working together through a vast array of services.

Application process


We carefully review your application and in the coming weeks, you will be notified for an interview session if you are selected. Only shortlisted candidates will be contacted within 7 days.


After being shortlisted, you will be contacted via email or telephone to arrange for a date on your availability for the qualification interview.


During the interview, you will be assessed on your level of experience and skills, work history, availability, and the qualifications the company is seeking for the position.


After successfully making through the phone interview, a face to face interview will be scheduled between the candidate and recruiter. This session can be a more in-depth interview to review your communication and interpersonal skills.


Submission of candidates resume for client’s approval and screening.

Start applying immediately

Start applying immediately

Sending an application is quick and easy. Just make sure you have the required documents ready to go.

  • Certifications (optional)
  • Job references (optional)
  • Motivation Letter (optional)
  • Resume
Apply now

Any questions remaining?

Your consultant, Sabrina Morris is happy to clarify anything about this vacancy. When reaching out, use the pub number:

Account manager

Sabrina Morris
Brunel Canada - Calgary

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