Resident Application Service Technician

About this role

Duties include:

Provide preventative and emergency maintenance service coverage to achieve maximum uptime, 7 days a week, 24 hours a day with the support of company Service Department.

• Routine physical inspection/cleaning of all equipment to include the following:
  • Cameras and camera beam
  • LED reflective and transmitted light beams
  • Encoder
  • Computer, I/O and other hardware in control cabinets

• Provide weekly report for services.
• Web Inspection verification and validation testing
• Advanced Application Support

• Review software error logs and WIS alarms
• Root Cause Analysis common failures or errors
• Remote Diagnostics and Troubleshooting

• System Performance

• Provide an ongoing program of semi-annual system performance reviews with GP personnel.
• Maintain comprehensive site documentation logs of system availability, calibration, verification and system downtime resolution.
• Provide and do necessary action from routine service and install software updates.
• Provide periodic system defect detection and classification accuracy checks.

• Provide anti-virus software testing if system hardware/networking configuration permits.
• Maintain full system back up.
• Off-site system software archiving of current system Server.
• Configures system hardware, software and network components.

  Other tasks/duties:

• Operator Refresher On-The –Job Training
• Attend weekly contractor safety meetings.
• Provide preventive maintenance parts usage projections by month for each year.
• Informal on-site operator and maintenance training to refresh existing personnel or to instruct new employees.
  • Conducts customer training; organizes and presents information to convey major points clearly and persuasively.
  • Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
  • Handles customer-relations problems promptly and appropriately, escalates issues according to established procedures.

About you

• Must have experience in automation field with preference to machine vision equipment maintenance and troubleshooting.
• Experience with factory automation within a manufacturing environment.
• Knowledge and experience in manufacturing automation components and programmable devices.
• Sound understanding of Windows and MSOffice; basic programming knowledge desired. PC troubleshooting skills extremely helpful.
• Excellent written and verbal communication skills.
• Must be eligible to work in the U.S. for any employer without sponsorship.

Training can be on-site at plant, or at our client’s facility north of Atlanta, GA.

What we offer

Position will be salary plus incentives, full benefits, vacation and 401K.