Service Operations Support


About this role

We’re hiring a Service Operations Support for a 6-month contract in our client, a leading health technology company located in Mount Pleasant, PA.


  • Performs assembly / test / shipping / receiving functions for the Service Organization;
  • Responsible for assembling, testing, and packaging various medical devices in an ISO and FDA regulated service environment;
  • Responsible for processing quality products with minimal errors through our Service Centers;
  • Works primarily in one area of Service;
  • Acquire a working knowledge of departmental procedures and administrative activities which include, but are not limited to the following: accurate completion of service records, inventory control processes (Kanban, Materials Movement forms, time tickets, pick lists, etc.), lot tracking scrap reporting, and other administrative duties;
  • Deliver Results (Take Ownership): Comply with Quality, Safety, Regulatory and Training requirements. Meet Daily targets for QCDSP; Maintain Quality expectation; Delivery of serviced / refurbished shipped devices; Record service performance data per QCDSM expectations;
  • Eager to Win: Participate and/or lead QCDSP Level 1 meetings; Address non-conformities and/or corrective actions; Assist in Kaizen, 5S, and other Continuous Improvement Activities. Exhibit a positive attitude;
  • Team Up to Excel: Participate in cross-training across multiple products and/or disciplines.

In this role, you have the opportunity to:

  • Help build a high growth business that will help improve the lives of millions of people while advancing the company journey as a global leader in Health Technology. You will primarily perform one of the following functions: Decontamination, Assembly, Test, Shipping, and/or Receiving for the company;

    You are responsible for (but not limited to)

  • Processing quality products with minimal errors through our Service Center;
  • Acquiring a working knowledge of departmental procedures and administrative activities which include, but are not limited to the following:;
  • Accurate completion of service records;
  • Inventory control processes (Kanban, Materials Movement Forms, Time Tickets, Pick Lists, etc.);
  • Lot Tracking;
  • Scrap Reporting;
  • Quality, safety, and regulatory compliance and training requirements;
  • Meeting daily targets for QCDSP; maintain quality expectations, delivery of serviced / refurbished shipped devices, record service performance data per QCDSM expectations;
  • Participating and/or leading QCDSP Level 1 meetings, addressing non-conformities and/or corrective actions, assisting in Kaizen, 5S and other continuous improvement activities;
  • Participating in cross-training across multiple products and/or disciplines.



  • 2-5 years of experience in position or specialization;
  • Education: High-school/Associates or equivalent experience if applicable;
  • Certification if applicable.


Why work with Brunel? We are proud to offer exciting career opportunities from over 100 offices globally in 42 countries. Advancing your career takes time and effort – let us match you to your ideal position.

Career interview session

Join the Brunel Family

Brunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Over 40 years, we’ve created a global network of interesting clients and talented individuals working together through a vast array of services.

Application process


We carefully review your application and in the coming weeks, you will be notified for an interview session if you are selected. Only shortlisted candidates will be contacted within 7 days.


After being shortlisted, you will be contacted via email or telephone to arrange for a date on your availability for the qualification interview.


During the interview, you will be assessed on your level of experience and skills, work history, availability, and the qualifications the company is seeking for the position.


After successfully making through the phone interview, a face to face interview will be scheduled between the candidate and recruiter. This session can be a more in-depth interview to review your communication and interpersonal skills.


Submission of candidates resume for client’s approval and screening.

Start applying immediately

Sending an application is quick and easy. Just make sure you have the required documents ready to go.

  • Certifications (optional)
  • Job references (optional)
  • Motivation Letter (optional)
  • Resume
Apply now

Any questions remaining?

Your consultant, Monnatha Grego is happy to clarify anything about this vacancy. When reaching out, use the pub number:

Account manager

Monnatha Grego
Brunel Canada - Calgary

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