Systems & Solutions Management Manager - GBS


About this role

About this role

We’re hiring for System & Solution Management GBS , for a leading Manager GBS to join their growing team. This position is based out in Bangalore.

  • The Systems & Solutions Management Manager is responsible for leading a team that provides HR technology and application support to GBS HR and its customers;
  • They monitor applications for errors, incidents, and failures, working across the GBS People Data & Technology teammates and with the HiNext COE to understand the core causes, resolve HR technology-related issues in a timely fashion, and proactively prevent future incidents.



  • Manages and provides guidance to the Systems & Solutions Management Specialists;
  • Provides technical customer support for GBS HR technologies in compliance with agreed-upon SLAs;
  • Troubleshoots technical issues and partners across People Data & Technology for timely and accurate resolution;
  • Regularly communicates issue status to customer, including logging activity updates in ticketing tool;
  • Systematically monitors and tracks HR systems, applications, and tools errors, incidents, and failures;
  • Collaborates with People Data & Technology and HiNext COE teams to conduct root cause analysis;
  • Documents technology and application-related knowledge into GBS knowledge base;
  • Provides HR technology input for GBS employee and GBS customer-facing trainings to the GBS Training (Polaris)/Talent Development (FY21) team;
  • Acts as a point of contact for escalated HR technology issues, pulling in other teams (e.g., Systems Implementation or HiNext COE) as needed.



Why work with Brunel? We are proud to offer exciting career opportunities from over 100 offices globally in 42 countries. Advancing your career takes time and effort – let us match you to your ideal position.

Join the Brunel Family

Career interview session

Join the Brunel Family

Brunel India Private Limited, a subsidiary of Brunel Holding Group Company (Brunel Intl. N.V.) a company registered in the Netherlands with over 10,000 employees in 104 offices across 35 countries. The Energy Division of Brunel Group comprehensively provides manpower services for Upstream Oil & Gas, Downstream Oil & Gas, Renewables, Power Generation, Mining & Resources, Civil Engineering, Automotive, Rail, Life Sciences, Finance, Legal and ICT. Our core services are Pay Rolling, Contract Hire and Direct Hire services for major Operating companies and EPC contractors.

Today, we’ve grown into a global service provider with an annual turnover of € 885 million, and we’re listed on Euronext Amsterdam NV and included in the Amsterdam Small Cap Index (AScX).

Application process


We carefully review your application and in the coming weeks, you will be notified for an interview session if you are selected. Only shortlisted candidates will be contacted within 7 days.


After being shortlisted, you will be contacted via email or telephone to arrange for a date on your availability for the qualification interview.


During the interview, you will be assessed on your level of experience and skills, work history, availability, and the qualifications the company is seeking for the position.


After successfully making through the phone interview, a face to face interview will be scheduled between the candidate and recruiter. This session can be a more in-depth interview to review your communication and interpersonal skills.


Submission of candidates resume for client’s approval and screening.

Start applying immediately

Start applying immediately

Sending an application is quick and easy. Just make sure you have the required documents ready to go.

  • Certifications (optional)
  • Job references (optional)
  • Motivation Letter (optional)
  • Resume
Apply now

Any questions remaining?

Your consultant, Siva Krishna Prasad Megam is happy to clarify anything about this vacancy. When reaching out, use the pub number:

Account manager

Siva Krishna Prasad Megam
Brunel Energy India Mumbai

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